Contact us
Email support@beadapp.io. It helps if you include:
- The email address you sign in to BeadApp with.
- Which device you use: iPhone or iPad, Android, or a web browser on a computer.
- What you were doing and what went wrong. A screenshot is very welcome.
Support is by email only.
Getting started
BeadApp works in any modern web browser and in the BeadApp app for iPhone, iPad and Android. Your designs are saved to your account, so you can start on one device and carry on with another.
- Open beadapp.io/studio, or the BeadApp app.
- Sign in or create a free account.
- Start a new design, or open a pattern from the Pattern Market and make it your own.
Restore purchases
If you bought a plan in the app and it is not showing, open BeadApp, sign in with the same account, then open your account menu (My account) and tap Restore Purchases.
Make sure your phone or tablet is signed in to the same Apple ID or Google account you paid with. If your plan still does not appear, email support@beadapp.io with the email you sign in with.
Manage or cancel a subscription
A subscription is managed by whoever charged you for it.
iPhone and iPad
In BeadApp, open your account menu and tap Manage Subscription. Or go to Settings, tap your name, then Subscriptions, or open Apple's subscriptions page.
Android
In BeadApp, open your account menu and tap Manage Subscription. Or open the Play Store, tap your profile picture, then Payments and subscriptions, or go to Google Play subscriptions.
On the web
If you subscribed at beadapp.io, sign in at beadapp.io/studio, open your account menu and choose Manage Subscription.
Deleting the app does not cancel a subscription. Cancel it as above.
Refunds
Bought in the App Store or Google Play
Apple and Google handle refunds for purchases made through their stores. BeadApp cannot refund these directly.
- Apple: request a refund at reportaproblem.apple.com.
- Google Play: follow Google's refund steps.
Bought on beadapp.io
Email support@beadapp.io from the address on your account and tell us what you would like refunded.
Delete your account
You can delete your BeadApp account and the data saved with it at any time. See how to delete your account.
Deleting your account does not cancel a subscription bought through Apple or Google. Cancel that first, as described above.